Last updated September 22, 2026
These Terms of Service ("Terms") are a legal agreement between you ("you", "your", or the "Customer") and BookrHub ("BookrHub", "we", "us", or "our") governing your access to and use of the BookrHub booking platform, website builder, admin dashboard, and related services (together, the "Services"). By creating an account or otherwise using the Services, you agree to these Terms. If you do not agree, do not use the Services.
Our Privacy Policy explains how we collect, use, and protect personal information, and is incorporated into these Terms by reference.
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BookrHub provides a booking and appointment management platform for service businesses (such as salons, spas, barbershops, and personal trainers), including a customer-facing booking page, an admin dashboard for managing bookings, staff, and clients, and tools to build and customise your own booking website. We may add, change, or remove features at any time.
You must provide accurate information when creating an account and keep it up to date. You are responsible for all activity that happens under your account and for keeping your login credentials secure. You must be legally able to enter into a binding contract to use the Services, and you represent that you have the authority to bind the business you register on behalf of.
Some parts of the Services use artificial intelligence or automated processing — for example, generating a draft booking website (layout, sections, and copy) from a description you provide, or other automated suggestions within the product. AI-generated output is produced automatically based on your input and publicly available patterns; it may be inaccurate, incomplete, or require editing, and we do not guarantee any particular result. You are responsible for reviewing and approving any AI-generated content before publishing it, and for ensuring it is accurate and does not infringe anyone's rights.
Certain features of the Services are offered under paid subscription plans. By subscribing, you authorise us (or our payment processor) to charge your chosen payment method on a recurring basis according to the plan you select. Fees are non-refundable except where required by law or as expressly stated at the time of purchase. We may change our prices; if we do, we will give you reasonable notice before the change applies to your next billing cycle. You can cancel a paid plan at any time from your account settings; cancellation takes effect at the end of the current billing period.
You agree not to use the Services to:
We may investigate and take appropriate action against anyone who, in our sole discretion, violates this section — including removing content and suspending or terminating accounts.
"Your Content" means any text, images, logos, videos, or other material you or your staff upload to the Services (for example, on your booking page). You retain ownership of Your Content. By uploading it, you grant BookrHub a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, and display Your Content solely to operate and provide the Services to you (for example, showing your booking page to your clients).
You are solely responsible for Your Content and for having all rights necessary to upload and display it. You represent that Your Content does not infringe any third party's intellectual property, privacy, or other rights, and does not violate any applicable law.
We respect the intellectual property rights of others and expect users of the Services to do the same. We respond to clear notices of alleged copyright infringement in accordance with the U.S. Digital Millennium Copyright Act ("DMCA") and comparable laws elsewhere.
If you believe content hosted through the Services infringes your copyright, send a written notice to our designated agent (see contact details below) that includes:
If you believe content you uploaded was removed in error, you may submit a counter-notice with a similarly detailed statement. Upon a valid counter-notice, we may reinstate the content unless the original complainant informs us they have filed a court action.
We will terminate, in appropriate circumstances, the accounts of users who are determined to be repeat infringers.
Notices should be sent to our designated DMCA agent at [email protected] (subject line: "DMCA Notice") or by post to the address in Section 16. [BookrHub: confirm this contact matches the agent registered with the U.S. Copyright Office at dmca.copyright.gov before relying on safe-harbor protection, and renew that registration every three years.]
The Services, including our software, templates, designs, and branding, are owned by BookrHub or our licensors and are protected by intellectual property laws. Except for the limited rights needed to use the Services as intended, we grant you no other rights to our intellectual property.
You may stop using the Services and close your account at any time. We may suspend or terminate your access to the Services, with or without notice, if we reasonably believe you have breached these Terms, created risk or legal exposure for us, or if required by law. On termination, your right to use the Services ends; sections of these Terms that by their nature should survive (including Sections 6–14) will continue to apply.
The Services are provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, secure, or error-free, or that any AI-generated content will be accurate or suitable for your purposes.
To the maximum extent permitted by law, BookrHub will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising from your use of the Services. Our total liability for any claim arising out of or relating to these Terms or the Services will not exceed the amount you paid us for the Services in the twelve (12) months before the claim arose.
You agree to defend, indemnify, and hold harmless BookrHub and its officers, employees, and agents from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of Your Content, your use of the Services, or your violation of these Terms or applicable law.
These Terms are governed by the laws of New Zealand, without regard to conflict-of-law principles, unless otherwise required by mandatory local consumer-protection law where you are based.
Please read this section carefully — it affects your legal rights.
Informal resolution first. Before filing a claim, you agree to contact us at [email protected] so we can try to resolve the dispute informally. Most concerns can be resolved this way.
Binding arbitration. If a dispute is not resolved informally within 30 days, any dispute, controversy, or claim arising out of or relating to these Terms or the Services shall be finally resolved by binding arbitration administered under the Arbitration Act 1996 (New Zealand), by a single arbitrator, seated in Christchurch, New Zealand, conducted in English. The arbitrator's decision will be final and binding, and judgment on the award may be entered in any court of competent jurisdiction. This clause does not prevent either party from seeking urgent injunctive relief from a court to protect its intellectual property or confidential information.
Class action waiver. You and BookrHub agree that any proceedings to resolve disputes will be conducted only on an individual basis and not as a class, consolidated, or representative action. If this class-action waiver is found unenforceable as to a particular claim, that claim (and only that claim) may proceed in court rather than in arbitration.
Where mandatory local law in your jurisdiction does not permit pre-dispute arbitration agreements or class-action waivers for consumer claims, this section applies to the fullest extent still permitted by that law.
We may update these Terms from time to time. If we make material changes, we will update the "Last updated" date above and, where appropriate, notify you (for example, by email or an in-product notice). Continuing to use the Services after changes take effect means you accept the updated Terms.
Questions about these Terms can be sent to [email protected] or by post to:
BookrHub
3/157 Fitzgerald Ave, Christchurch Central City
Christchurch 8011, New Zealand
Whether it's about these terms, your account, or anything else — we're happy to help.
Contact us